Conveying Empathy in Virtual Visits

Conversations about health always have the potential to feel cold and distant to the patient. Now with the transition to virtual doctor's visits and telehealth, it's especially hard to convey empathy and emotion through a webcam. However, it's essential that the patient feels comfortable with the provider in order for them to open up and discuss what's bothering them. It's the provider's job to do their best to come off as warm and empathetic, even through a computer screen! Here are some tips to help express empathy virtually.