Communicating and Managing with Empathy in a Time of Crisis

The COVID-19 pandemic has caused significant amounts of stress and struggling for all people across the US. This stress can present itself as distrust, indifference, pessimism, hostility, or even anger. The Cleveland Clinic has released a guide to communicating with empathy in this time of crisis. This resource includes techniques to communicate safety requirements, respond to conflict, and connect with employees and clients even in remote work.